Feedback with Easy Support

Tell Us How We Are Doing.

Compliments, suggestions and complaints. Takes about five minutes, and you can stay anonymous.

Everything you share goes securely and directly to Easy Support Services and is handled in line with our Privacy and Dignity Policy and our Complaints and Feedback Policy.

1. What would you like to share?

Easy Support Services welcomes all feedback. It helps us improve, and it protects your rights.

Making a complaint will never affect your supports. All complaints are taken seriously and handled respectfully, fairly and confidentially.

This is

a complaintSomething has gone wrong, or you are unhappy with a service, support, staff member or decision a complimentSomeone or something deserves recognition a suggestionAn idea for how we could do things better general feedbackAnything else you would like us to know

If your complaint is about the Managing Director, you can go straight to the NDIS Quality and Safeguards Commission: 1800 035 544 | ndiscommission.gov.au

If anyone is in immediate danger, call 000 now.

Leave this field empty

2. About you

Tell us as much or as little as you like. You can stay completely anonymous.

You are sharing this

on my own behalf on behalf of a participant as an advocate as a family member or carer anonymouslyWe will not ask for your name or contact details. We will still act on what you tell us, but we cannot update you on the outcome.

Your name

Your phone

Your email

Preferred contact method

Would you like help with this process?

You can have an advocate, support person or interpreter with you at any stage, at no cost to you.

3. Tell us what happened

Include as much detail as you can. What happened, when, who was involved, and how it affected you.

Who or what is this about?

service delivery or supports a specific staff member an administrative or billing matter an organisational policy or process something else

When did it happen? (approximate is fine)

Where? (if applicable)

Describe it in your own words

4. What would you like to happen?

You do not have to know exactly what you want, but it helps us understand your needs.

What outcome would you like?

How serious is this for you right now?

urgentThere is an immediate safety concern highIt is significantly affecting my wellbeing mediumIt needs addressing soon lowGeneral feedback, no urgency

Would you like to be kept updated?

yes, please keep me updated no, I just want it addressed

5. Check and send

Here is what you are about to send us.

Your rights

Making a complaint will never affect the quality or continuity of your supports.
You can have an advocate, support person or interpreter at any stage, at no cost.
We respond in plain language, keep you informed, and you can ask for a review of the outcome.
You can contact the NDIS Quality and Safeguards Commission at any time: 1800 035 544 | ndiscommission.gov.au
You can contact the SA Ombudsman: 08 8226 8699 | ombudsman.sa.gov.au

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Thank you

What happens next

Need to reach us sooner? Call (08) 7008 7850 or email hello@easysupportservices.com.au.